How we handle information when you use our website and pilot services.
This Privacy Policy applies to the public website, live map and authenticated pilot areas operated by LH Virtual. LH Virtual is a non-commercial flight simulation community and is responsible for the processing described here.
For privacy questions or requests, please contact the team through the official community channels linked on this website.
When the website is requested, the hosting infrastructure may process technical information required to deliver and secure the service. This can include your IP address, date and time, requested URL, referrer, browser and operating-system information, response status and transferred data volume.
These server records are used for reliable operation, troubleshooting and protection against misuse. They are not used to build advertising profiles.
If you choose to sign in, you are redirected to vAMSYS. After successful authorisation, vAMSYS provides the limited account information needed to identify you and make the requested pilot functions available, such as pilot ID, display name, role or rank, and the VATSIM ID linked to your vAMSYS account. The VATSIM ID stays in your login session and is only used to check whether a callsign on VATSIM is held by you or by someone else.
LH Virtual does not receive or store your vAMSYS password. Activity performed directly on vAMSYS is governed by the vAMSYS Privacy Policy.
A technically necessary session cookie may be set after login. It keeps your authenticated session associated with your browser and is not used for advertising. The website may also use local browser storage for interface preferences or local fallback state.
You can remove cookies and local storage through your browser settings. Removing a login session will sign you out.
The LH Virtual live map can use Mapbox map tiles and OpenStreetMap data, with CARTO as a token-free fallback. The administrative Airport Map uses OpenStreetMap tiles and cached OpenStreetMap gate and parking-position data. Both maps are displayed with Leaflet.
When these resources are loaded, the respective provider may receive technical request information such as your IP address and browser details. Their own privacy terms apply:
The website currently does not use advertising trackers or marketing analytics.
LHv Ops is the operations app of LH Virtual for iPad. It shows your duty roster and the eDesk messages addressed to you and can only be used with an LH Virtual account.
Sign-in. You sign in with your vAMSYS account in the iOS sign-in sheet. As on the website, vAMSYS provides your pilot ID, display name and rank, together with access tokens that allow the app to read your flights. The tokens are stored encrypted on the LH Virtual server and never on your device. Your app session ends after 30 days or when you sign out.
Sign-in with a QR code. Instead of your vAMSYS password you can sign in by scanning a code that LHV Ops shows on your computer while you are signed in there. The code is valid once and for two minutes; only its hash is stored. The new iPad session uses the same encrypted vAMSYS access as the session that showed the code. The app uses the camera only to read this code on your device; no image is stored or sent.
Information processed. Pilot ID, display name and rank; your booked flights and duty times; the dispatch messages addressed to you (eDesk); your app settings; and the time of each sign-in, which is kept as a record of sign-ins. This information is used only to provide the app.
Notifications. If you allow notifications, Apple assigns a push token to your device. LH Virtual stores it encrypted, links it to your app session and uses it only to send you notifications about your own flights and eDesk messages through the Apple Push Notification service. Signing out or turning notifications off in iOS stops them. Delivery records are deleted after 30 days. If you check in to a flight, the app can show it as a Live Activity on the Lock Screen; for this, iOS provides additional push tokens that are handled in the same way and used only to update that activity. Apple's own terms apply to the delivery: Apple Privacy Policy.
On your device. To show your roster offline, in widgets, to Siri and in the background, the app keeps a copy of your roster and your sign-in cookie on the iPad (the cookie in the iOS keychain). If you turn on “Flights in Calendar” in the iPad settings, the app adds your flights to its own calendar on your device; it does not read your other calendars, and turning the setting off removes that calendar. None of this is sent to LH Virtual beyond the requests described above.
Not used. The app does not access your location, contains no analytics or advertising services and does not track you across apps or websites. Information is not sold or shared beyond the providers named in this policy.
Requests about your data in the app can be made in the same way as for the website (section 1).
Information is processed only where necessary to provide the website and pilot functions, authenticate users, maintain security, diagnose errors and protect the service from misuse. Processing is handled in accordance with applicable Swiss data protection law.
Information may be processed by infrastructure and service providers where this is required to operate the website. Some providers may process requests outside Switzerland. In those cases, the provider's safeguards and privacy terms apply.
Information is retained only for as long as it is required for the purposes described above, for operational security or for applicable legal obligations. Reasonable technical and organisational safeguards are used to protect information against unauthorised access, loss and misuse. No internet service can guarantee absolute security.
Subject to applicable law, you may request information about personal data relating to you and ask for inaccurate data to be corrected or for data to be deleted or restricted. You may also object to certain processing or withdraw consent where processing is based on consent.
You may contact the Swiss Federal Data Protection and Information Commissioner if you believe that your data protection rights have been infringed.
This policy may be updated when the website, connected services or legal requirements change. The version published on this page is the current version.
Sign in with your vAMSYS account. You will be redirected to vAMSYS and back, no separate password needed.